free shipping on orders $75 or more!

Missing Piece

Missing Piece?

Oh No! Luckily, in most cases we can replace them. In those cases we can’t, and the missing piece is due to manufacturer defect, we’ll replace your puzzle.  Please note that every puzzle is unique and the image on the replacement piece may be oriented slightly different than the original.

Please email us at hello@kansascitypuzzlecompany.com and tell us the situation.  It's important to include a photo of the completed puzzle and a good mailing address.  In some cases an order receipt or proof of purchase may need to be provided.

We usually reply within 1 business day.  Didn't hear from us?  Please check your Spam and Promotion inboxes.

In some circumstances shipping charges may apply.