Shipping & Returns
Most orders placed by 3 pm CST will ship same day. All orders are guaranteed to ship within 1-3 days from Kansas City, Kansas. We currently ship to the continental United States only. Once the order has shipped we are unable to make any modifications to the order or shipping address. Please contact us within 24 hours, or sooner, if you need any modifications as most orders are shipped same day.
Please double check your destination address. We import the shipping address directly from the order form. If the address is incorrect or the order is returned and we are unable to forward the order, additional shipping costs may be incurred.
Free shipping will be assigned to either UPS Ground or USPS Retail Ground at our discretion.
Online Returns are accepted upon approval from Kansas City Puzzle Company within 14 days of receiving purchase. Order number is required. Puzzles must be in original packaging, free of damage and unused. Original shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer.
Exchanges or store credit are not permitted.
Refused or returned orders still in their unopened shipping packaging will be refunded not including the cost of shipping. Cost of shipping is non-refundable.
For orders received in damaged condition; please take a photo of the shipping packaging and puzzle packaging and contact us within 2 business days. These will be handled on a case by case basis.
For lost or stolen orders, please contact your shipping carrier and file a claim. These will be handled on a case by case basis.